Documenting policies and procedures is an important step for growing your practice, critical to ensuring your compliance with APES 320 and providing a quality service to your clients.

That’s why you now have access to an online tool that will help you develop a custom quality control manual (QCM) for your practice, tailored to your individual circumstances. It will help you document policies and procedures for six key elements to protect and assist with consistent quality in every engagement you perform in your practice.

All public practice certificate (PPC) holders managing a practice must have a QCM to be compliant under APES 320. The document you create using the tool will be APES 320 compliant, helping you to meet your regulatory obligations.


  • Documents your policy and procedures, improving efficiency and service
  • Provides you with a guided process for simplicity
  • Makes compliance with APES 320 easier and faster

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View transcript (PDF)

Frequently Asked Questions (PDF)

If you experience difficulties using the tool or would like to provide feedback, contact [email protected]

Quality Control Manual Tool Terms of Use
The CPA Australia Quality Control Manual Tool and any material generated through the tool is designed to assist CPA Australia members holding a Public Practice Certificate to document their firm’s quality control policies and procedures under APES 32O Quality Control for Firms.

Access and/or use of the tool constitutes acceptance of these Quality Control Manual Tool Terms of Use, CPA Australia’s website Terms of Use and Privacy Policy (as updated from time to time).

Use of the tool and any material generated by the tool should not be considered as conclusive or definitive in relation to an assessment the firm’s compliance with APES 320 Quality Control for Firms. CPA Australia makes no representations, warranties or guarantees about the appropriateness and/or fitness for purpose of the tool and any material generated by the tool.

We may store information you provide to us via the tool so that you can save your progress and return to it at a later date upon logging in. Any personal information you provide to us will be handled in accordance with our Privacy Policy.

If you have any questions about the tool, please contact our Quality Review team at
[email protected].